Exchanges and Returns
100 days to change your mind !
We manufacture our products with the utmost care and take the trough many quality controls to guarantee your satisfaction when you receive them.
If, however, this was not the case, no stress, with tshOtsh® you have 100 days following receipt of the item to return it and ask for an exchange, a credit note or refund.
What conditions ?
- The exchange products must be purchased on e-shop tshOtsh.com and be in their original condition with the label, unworn, unwashed, undamaged. Damaged items will not be accepted.
- During sales and tshOtsh private sales, only size exchanges are possible. For any others exchange reasons during sales and private sales, we will send you a voucher valid 6 months on tshOtsh.
- You must include the return form duly completed with the reason for return of each item concerned.
- The return costs are at your expense. For more safty we recommend you use a postage solution with a tracking Nr. tshOtsh can not be held responsible for any loss of your returned items.
- You can exchange your item for a different size or any other model if you wish
- In the case of an exchange for a product of a higher value, we will send you a payment request via paypal of the difference.
- In the case of an exchange for a product of a lower value, you can complete your purchase by another article, otherwise we will send you a credit note valid 6 month. Please note that will not refund you the difference
-Refund is made via the credit card you used within 15 days after receipt of the item.
Please note that depending on the payment method you chose to place your order, Hipay or Paypal, it can take up to 20 days more for these organisms to forward you the refund !
How to ?
- Download the form enclosed return stating clearly your choice: exchange, credit or refund. Failing to have a non-refundable will be issued automatically.
- Specify your details and your order number and the items you wish to exchange.
- Pack the items carefully in their original packaging, in a bag or in solid cardboard.
- Send Item you wish to return, with the return form completed at the address below:
Pole d'activite Kervidanou 3
Phone : +33 (0)9. 83. 67. 04. 34
Happy shopping !